Contact Us
Support & Feedback
Find answers, get help, and share your ideas to improve TAO.BOT.
We’re here to ensure you have a smooth experience on TAO.BOT. Whether you’re facing a bridging delay, curious about swapping best practices, or have ideas for new features, this page will guide you to the right resources.
Common User Issues
Why is my bridging transaction delayed?
Why is my bridging transaction delayed?
Bridging transactions typically take 30 seconds to 15 minutes. If it’s taking longer:
- Check your transaction status on Etherscan or the relevant explorer.
- Ensure you have enough gas in your wallet.
- Contact support@tao.bot if you suspect an error.
My swap failed—what should I do?
My swap failed—what should I do?
- Verify your wallet’s gas settings and balance.
- Retry after refreshing your TAO.BOT balances.
- If the issue persists, email us with your TxID for deeper investigation.
Referral or Revenue-Sharing Rewards not showing?
Referral or Revenue-Sharing Rewards not showing?
- Check the claim threshold (e.g., 10 USD equivalent) and confirm you’ve reached it.
- Look in the correct dashboard (Referrals vs. Staking).
- Allow some time for on-chain confirmations.
How to Get Help
If the quick solutions above don’t resolve your issue, or you have a more complex query:- Email Us: support@tao.bot for direct assistance.
- Community Channels: Join our Discord/Telegram (TBD) to connect with staff and other TAO.BOT community members.
- Explore Our Docs: The Quick Start Guide and Core Functionalities pages might address additional concerns.
Submitting Feedback & Bug Reports
- Feature Requests: Propose ideas that could enhance bridging, trading, analytics, or the overall UI.
- Bug Reports: Include details like steps to reproduce, your wallet address (if applicable), and any relevant TxIDs or screenshots.
Beware of Scams. Always double-check domain names and never share your private keys or seed phrases with anyone. TAO.BOT staff will never ask for your wallet keys. Watch out for phishing links or impersonation attempts.
Additional Resources
- Quick Start Guide for a step-by-step intro.
- Deposits & Withdrawals if you need more details on bridging your assets.
- Referral System for referral-related issues or FAQs.